Parts Delivery Policy

Shipping and Handling Charge
A $10.95 charge to cover freight, packaging and material will be assessed for each service parts order over $10.00, regardless of size, excluding orders qualifying for free freight. Backorders will be shipped free freight to dealers with open account status. COD charge (set by UPS and is subject to change at any time) will be added to all orders shipped COD. Orders under $20.00 at dealer cost will be assessed a $3.00 handling charge, plus actual freight charge.

Qualifying Free Freight Order for Stocking Dealers
Dealerships whose account is current and have fulfilled all stocking requirements will receive free freight on service parts shipments in excess of $200.00 at dealer cost, if the order is submitted via webstore , fax 855-442-2326 or emailed to No call-in add-ons are accepted. COD shipments are not included. Stocking dealers are dealers who have met the stocking requirements of one or more product lines distributed by CADCo.

Same Day Shipping
Dealerships whose account is current and have fulfilled all stocking requirements can receive same day shipping of their service parts order if the order is placed by 3:00pm, eastern time. This relates to in-stock items only. If we fail to ship the order the same day, your freight will be free.

Drop Shipments to Retail Customers for Dealers
A dealer may request that we ship to their customer. This type of order requires special handling and can lead to increased errors as well as additional freight charges from our carriers for residential addresses. All orders for shipments directly to the end user will have a $3.00 add-on handling plus the actual shipping charge by the carrier. The shipping and handling on drop shipped service parts orders is regardless of dollar amount.

Direct Shipment from Manufacturer to Dealer
Different manufacturers have varying policies regarding direct shipments from their service parts stock to the dealership, rather than to CADCo and then on to the dealer. When permitted, we will arrange direct ships to the dealer, but extra charges are usually assessed and will be the responsibility of the dealer. Please be sure that you are aware of these charges before requesting this order method.